Help

  1. Cancellations and changes
  2. Privacy policy
  3. Delivery/collection

 

 1. Cancellations and refunds 

Cut-off date for cancellations is 30 days before the departure date. All cancellation requests must be submitted to cancel@uVisitCuba.com . A no-show is considered as a cancellation without any refund.

Cancellation fee depends on the cancellation date, as follows:
1. More than 90 days before departure date - no cancellation fee.
2. From 60 to 90 days before departure date - 10% of the tour price.
3. From 30 to 59 days before departure date - 25% of the tour price.
4. Less than 30 days before departure date - no refund (100% cancellation fee). 

In case of cancellation in less than 30 days before departure date we recommend you to let us know. We will do our best (but without any obligation) to cancel some parts of the tour package. In case of successfull cancellation, we will provide you partial refund.

 2. Privacy policy

Your personal information, such as your name, e-mail address, phone number and delivery details is used only to process and deliver your order.
This information is completely confidential and will not be passed to any other party.
All the confidential payment details (card number and other details) is collected and processed ONLY by the processing center "Assist". We neither collect nor keep this information. Please read full privacy policy.

 3. Delivery/collection 

All the bookings are confirmed by electronic tickets or vouchers, they will be send to you be e-mail in several days after the order is paid.

If you have any questions, please do not hesitate to contact us